Overview

Registration and Networking

Chair’s Opening Remarks

Opening Keynote: Britain Relies on Rail - Planning Infrastructure to Support the Economy

• Priorities post spending review
• The importance of rail infrastructure to Britain’s economyControl Period 4: increasing capacity and delivering value for money
• Outlining the ongoing investment programme
• Major station upgrades
• Control Period 5 and beyond: Presenting a long term planning framework

Charles Robarts, Director of Planning and Regulation, Network Rail (Confirmed)

Passenger Satisfaction Improvement Methods

• What does the spending review mean for rail passengers?
• Fare increases in real terms of 10% over the next four years
• Increasing passenger satisfaction and revenue through open access telecoms networks
• Latest strategies for different methods of measuring customer feedback and identifying the required standard for customer service
• Passenger value for money: making rail travel more affordable
• Role of Local Authorities on improving passenger services and operations through process automation and better communications
• Encouraging a shift from road to rail whilst providing facilities for cyclists at train stations
• Providing passenger information systems such as  accurate, real-time, online information to offer a stress-free travel experience
• Effects of online ticketing and pricing on customer satisfaction
• Implementations of British Transport Police to provide passenger safety
• Outsourcing of IT to improve the passenger experience

Mark Leving, Rail Infrastructure & Operations, Passenger Focus (Confirmed)

The Future for European High Speed Rail

• High speed rail travel between Frankfurt and London
• Ice-3 high speed train tests through the Channel Tunnel
• High speed travel to the 2012 Olympics?
• Stringent tunnel safety tests
• Carrying up to 1 million passengers per year
• An environmentally friendly alternative to European rail travel

Steffen Geers, Project Director ICE-London for Deutsche Bahn (Confirmed)

Leeds City Council: Sustainable Transport Links and the UK's First Cyclepoint

• Based on a hugely successful Dutch concept
• In the Netherlands 39% of all rail passengers arrive at their local station by bike
• Leeds Station as a pilot for the UK's first cyclepoint
• Providing commuters with integrated cycling facilities and services
• Leeds Cyclepoint will be the hub in a network of good quality cycle facilities at stations on routes that feed into the city
• Offering the most environmentally friendly, sustainable transport options possible
• Next steps for roll out across the UK

Councillor Ryk Downes, Leeds City Council (Confirmed)

Questions and Answers

Coffee and Networking

The Economic Benefits of Investment in the Capital's Transport System

• The current fiscal challenges and major strategic transport projects
• Continued investment in London's transport infrastructure
• A smart and integrated ticketing strategy
• Investment in Crossrail and upgrading the tube - adding an estimated £78 billion to the UK's wealth
• Improvements to London's orbital rail network
• London's 'super' cycle hire docking station
• The wider benefits to the UK economy

Kulveer Ranger, Transport Adviser to the Mayor (Confirmed)

The Met Office - Helping the Rail Industry Plan for Severe Weather Disruptions More Effectively

• OpenRail - providing site specific forecasts for railways and stations
• Offering advance notice of severe weather events
• Specifically tailored Met Office forecasts for train operators
• Improving Local Authority transport resilience - improving service delivery to the community by providing weather and climate forecasts, advice and information
• A provider of training, consultancy services and important weather data - delivering industry specific weather and climate services
• Enabling forward planning of resources for maintenance and engineering works - aiding the contingency planning process

 Phil Evans, Government Services Director, Met Office (Confirmed)

Closing Keynote: How Do We Deliver Real Value for Money Across UK Rail?

• Value for money report - what are the challenges UK rail needs to urgently address
• Reducing the cost of providing services is critical if the industry is to continue to grow
• What legal, operational and cultural barriers stand in the way of efficiency improvements?
• The role of technology, processes and working practices in fostering greater efficiency
• Ways of generating more revenue, e.g. car parking, gating at stations, better utilisation of properties
• Implementation and next steps

Sir Roy McNulty, Leader of the Independent Review of Value for Money in the Rail Industry (Confirmed)

Questions and Answers

Lunch and Networking

Opening Afternoon Keynote Address: UK Rail Investment- Priorities post spending review

Louise Ellman MP, Chair House of Commons Transport Select Committee (Confirmed)

Questions and Answers with Louise Ellman MP

Long Term Vision for the Railways - An Industry Perspective

• Rail makes a vital contribution to the UK economy, supporting jobs and businesses
• Increased demand for rail as we move towards a more carbon friendly economy
• How can we affordably expand the railway to meet big increases in passengers and freight?
• Ticketing - new technologies to increase efficiency and performance
• Train operators and Network Rail working together to improve cost effectiveness
• Proposals for franchise reform
• The importance of integrated public transport systems
• Passenger satisfaction - our ambition for performance and reliability
• A more affordable railway - The McNulty Review and establishing what our goals should be in terms of value for money

Michael Roberts, Chief Executive, ATOC (Confirmed)

The Crucial Role of Heavy and Light Rail in Greater Manchester's New Economy

• Prioritising transport investment to drive productivity in the city region economy               
• The £1.5bn Greater Manchester Transport Fund. Transport decision-making at the city region level Assessing the impact of heavy rail and trams investment on the Manchester economy                    
• City centre regeneration through station development: the cases of Piccadilly and Victoria
• The Northern Hub

   

Stephen Clark, Rail Programme Director, Greater Manchester PTE (Confirmed)

Achieving Our Vision of a Railway Which Delivers Safety, Efficiency and Satisfaction Levels to World Class Standards

• The joint ORR/DfT Value for Money Report - how can we meet the challenges of the future?
• Deficit reduction and the more effective use of public money
• The RSSB review - recommendations and next steps for health and safety
• CP5 and beyond - a long term vision of where rail wants to be in 30 years
• ORR as a passenger champion - key objectives and next steps
• Real opportunities for radical thinking - CSR, Value for Money study, CP5

Bill Emery, Chief Executive, ORR (Confirmed)

London Relies on Rail - Planning to support the economy

• Control Periods 4 and 5 and the Government's Spending Review
• Economic growth and transport
• Train capacity schemes in London
• Stations in London
• How to deliver more railway for less - and deliver faster too

Howard Smith, Chief Operating Officer, London Rail (Confirmed)

Questions and Answers and Close of Conference